Work with me

Support that fits your service

Every provider is different, so my support is individualised and unique to your business. Most of my work is hourly, as a short project or an ongoing retainer.

Consulting Services

I work alongside you and your team on:

Audit and registration

Get audit ready, and stay that way.

I help you find the gaps, fix them in the right order, and show your work with confidence.

  • Internal audits and becoming audit ready
  • Renewal audit gap analysis
  • Registration and re-registration support
  • Audit non-compliance responses and quality improvement plans
  • Responses to Commission requests

Also: AECT development and guidance, CDECT Support, self-assessment and audit tools, and identifying, planning and rectifying non-compliance.

Talk about audit readiness

Clinical

A Registered Nurse in your corner.

Clinical advice you can act on, from someone who knows what good care looks like.

  • Clinical oversight and advice, including escalation, deterioration and clinical risk
  • Clinical File Audits / Care Plan Reviews
  • Care planning and management, including training
Ask a clinical question

Governance and quality

Systems that work, without being complicated.

Quality management that supports your team and gives you data you can use to make decisions.

  • Quality management systems and reporting
  • Clinical governance and corporate governance
  • Incident trending and analysis
  • Continuous improvement plans
  • Policies, procedures and forms

Also: complaints, feedback and incident investigations, risk management and risk registers, and meeting support (care management, clinical and quality meetings).

Talk about your systems

Support at Home and business support

Plan ahead, with someone to call.

Practical help as your service grows or changes.

  • Support at Home advice
  • Business Strategic Planning
  • Starting a home care or community nursing business
Book a free discovery call

Every provider is different, so my support is individualised to your business.

See everything I cover

Audit and registration

  • AECT development and guidance
  • Audit non-compliance responses and quality improvement plans
  • CDECT Support
  • Identifying, planning and rectifying non-compliance
  • Internal audits and becoming audit ready
  • Registration and re-registration support
  • Renewal audit gap analysis
  • Responses to Commission requests
  • Self-assessment and audit tools

Clinical

  • Care planning and management, including training
  • Clinical File Audits / Care Plan Reviews
  • Clinical oversight and advice, including escalation, deterioration and clinical risk

Governance and quality

  • Clinical governance and corporate governance
  • Complaints, feedback and incident investigations
  • Continuous improvement plans
  • Incident trending and analysis
  • Meeting support: care management, clinical and quality meetings
  • Policies, procedures and forms
  • Quality management systems and reporting
  • Risk management and risk registers

Support at Home and business support

  • Business Strategic Planning
  • Starting a home care or community nursing business
  • Support at Home advice

What you get: clinical operations, audits and budgets steadied through change. Your team learns the why behind the system, so owners can drop a few of their hats.

Quality review and gap analysis

A one-off review of where your service sits against the Strengthened Quality Standards and the Aged Care Act, ahead of an audit or re-registration.

How long it takes: usually 3 to 4 days, onsite or remote, then 2 days of report writing.

What you get: a gap analysis report and a prioritised plan with practical actions and suggested owners, written in plain language for both your care managers and your board, so you know what to fix first.

What I look at: we agree the focus together, and it can include:

  • Your policies, procedures, forms and registers
  • Your continuous improvement register, and how incidents, feedback and risks are trended and acted on
  • How your governance bodies work and how information flows between them
  • How care is assessed, planned, reviewed and escalated, including when a client's condition changes
  • A sample of client files and care plans
  • Where you stand on audit evidence, such as your AECT

To talk about what a review would involve for your service, book a discovery call or send me a message.

Book a discovery call

How it works

  1. 1

    We talk

    A discovery call to hear where you're at.

  2. 2

    We make a plan

    Clear priorities, realistic about the time the work takes.

  3. 3

    We do the work

    Together, with your team involved.

  4. 4

    You have someone to call

    Stay in touch as things change.

Good to know

  • I work with providers all over Australia, onsite or remotely.
  • I hold current professional indemnity and public liability insurance.
  • I don't write a provider's full registration application. I work alongside providers who write most of it themselves, and I strengthen their responses.

Ready when you are

Tell me where you're at, and we'll work out where to start.

Book a free discovery call